Shipping Policy

Last Updated: 15-october-2024

At Cactus, we believe that receiving your order should be as exquisite an experience as wearing our garments. Our shipping policy is designed to ensure your Cactus items reach you swiftly and in perfect condition.

Order Processing: • Each order is handled with the utmost care and attention to detail. • Standard orders are typically processed within 1-2 business days. • Custom or made-to-order items may require additional time, which will be communicated at purchase.
Shipping Methods: • Domestic Standard Shipping: 3-5 business days • Domestic Express Shipping: 1-2 business days • International Shipping: 7-14 business days (subject to customs clearance)
Shipping Costs: • We offer complimentary standard shipping on all domestic orders over $150. • For orders under $150, a flat rate of $10 will be applied for standard shipping. • Express and international shipping costs are calculated at checkout based on destination and package weight.
Luxury Packaging: • Your [Your Brand Name] items are wrapped in our signature, eco-friendly packaging. • Each package is designed to protect your garments and provide a luxurious unboxing experience.
Order Tracking: • Once your order is shipped, you will receive an email with a tracking number. • You can monitor your package's journey through our website or the carrier's tracking portal.
International Orders: • We ship to most countries worldwide. • Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. • Delivery times may vary due to customs processing.
Signature Required: • For your security, all orders over $300 require a signature upon delivery. • If you prefer, you can request signature confirmation for any order during checkout.
Address Accuracy: • Please ensure your shipping address is correct at checkout. • We are not responsible for packages sent to addresses provided by the customer incorrectly.
Shipping Delays: • While rare, delays can occur due to unforeseen circumstances. • We will keep you informed of any significant delays affecting your order.
Special Handling: • If your order requires special handling or you have specific delivery instructions, please contact our Customer Care team at [customer service email] immediately after placing your order.

At Cactus, we're committed to providing a seamless shopping experience from selection to delivery. If you have any questions about our Shipping Policy or need assistance with your order, please don't hesitate to contact our dedicated Customer Care team at cactussclo@gmail.com.

This policy is subject to change without notice. Please check our website for the most current policy.