Refund Policy

At Cactus, we take immense pride in the quality and craftsmanship of our products. Our commitment to excellence ensures that each item meets our rigorous standards before it reaches you. Due to the exclusive nature of our products and our dedication to maintaining the highest hygiene standards, we have adopted a no-refund policy.

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1. No Refunds: • We do not offer refunds on any purchases made through our website or in our stores. • All sales are final once the transaction is complete.
    

2. Quality Assurance: • Each Cactus item undergoes stringent quality checks before shipping. • We are confident in the superior quality of our products and stand behind every item we sell.
    

3. Sizing and Product Information: • Detailed size guides and product descriptions are provided for each item to ensure you can make an informed decision before purchasing. • We encourage you to review this information carefully and contact our Customer Care team if you need any clarification before making a purchase.
    

4. Exchanges: • While we do not offer refunds, we may consider exchanges in exceptional circumstances. • Exchanges are at the discretion of Cactus and will be assessed on a case-by-case basis. • Any approved exchanges must be initiated within 7 days of receiving your order.
    

5. Damaged or Defective Items: • In the rare event that you receive a damaged or defective item, please contact our Customer Care team within 48 hours of receiving your order. • Provide clear photographs of the issue along with your order number. • If verified, we will arrange for a replacement of the same item at no additional cost to you.
    

6. Cancellations: • Once an order is placed, it is processed quickly to ensure prompt delivery. • We are unable to cancel or modify orders once they have been placed.
    

7. Gift Cards: • Gift cards are non-refundable and cannot be exchanged for cash.
    

8. Custom or Personalized Items: • Custom-made or personalized items are final sale and not eligible for exchange under any circumstances.
    

9. Promotions and Sales: • Items purchased during promotions or sales events are subject to the same no-refund policy.
    

We encourage our customers to make thoughtful purchasing decisions. If you have any questions about a product before making a purchase, our dedicated Customer Care team is always ready to assist you. Please contact us at cactussclo@gmail.com for any pre-purchase inquiries.

By making a purchase from Cactus, you acknowledge and agree to this no-refund policy.
 

This policy is subject to change without notice. Please check our website for the most current policy.