FAQ

To maintain the luxurious feel and appearance of your Cactus items, we recommend following the care instructions on the label of each garment. Generally, our products are best washed in cold water on a gentle cycle and laid flat to dry. Avoid using bleach or fabric softeners, as these can affect the special properties of our fabrics.

Yes, we ship to most countries worldwide. International shipping times typically range from 7-14 business days, depending on the destination. Please note that import duties, taxes, and charges are not included in the item price or shipping cost and are the buyer's responsibility.

We offer a range of sizes to suit diverse body types. To help you find your perfect fit, we provide detailed size guides for each product on our website. These include specific measurements and fit recommendations. If you're between sizes or have any questions, our Customer Care team is always happy to provide personalized sizing advice.

To ensure the best experience with your new Cactus item, we recommend gently shaking it out after removing it from the packaging. If there are any minor creases, hang the garment in a steamy bathroom for 10-15 minutes - the moisture will help release most wrinkles. For best results, steam or iron on a low setting if needed, always following the care label instructions.

While our "Wear a Cloud" items are designed for immediate comfort, some customers find that the garments become even softer after 1-2 washes. This is normal and part of the fabric's unique properties adapting to your body and care routine.

We advise against using fabric softeners on our garments. Our fabrics are designed to maintain their softness naturally, and fabric softeners can leave residues that affect breathability and moisture-wicking properties. If you feel your garment needs refreshing, try our recommended gentle washing method instead.